Shipping Policy  

At Auréva Studio, we aim to make your shopping experience smooth from the moment you place your order until it arrives at your doorstep. Every order is carefully prepared and handed over to our delivery partners for shipment.

Order Processing

Once an order has been successfully placed, it will go through our confirmation and processing procedure. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.

Customers may be contacted for order confirmation or additional information before an order is dispatched.

Delivery

Delivery times depend on the customer's location and the courier service responsible for delivering the order. While we make every effort to ensure timely delivery, estimated delivery times are not guaranteed.

Delays may occasionally occur due to courier operations, weather conditions, public holidays, remote delivery locations, high order volumes, or other circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will normally be displayed during checkout or communicated before the order is finalized. Shipping charges may vary depending on the delivery location, order size, promotional offers, or delivery method.

Order Tracking

Once your order has been dispatched, tracking information may be provided where available. Customers can use this information to monitor the progress of their shipment.

If you experience an unusual delay or difficulty receiving your order, please contact our customer service team for assistance.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details, including their name, phone number, address, city, and other required information.

Auréva Studio cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Incorrect Delivery

Please inspect your order after receiving it. If your package contains an incorrect, damaged, or defective item, contact our customer support team promptly with your order details and supporting photographs or videos.

Our team will review the matter and assist you according to our Return & Refund Policy.