Return & Refund Policy

At Auréva Studio, customer satisfaction is important to us. Every order is carefully checked before dispatch. However, if you receive an incorrect, damaged, or defective product, our customer service team will assist you with the appropriate return, exchange, or refund process.

Return Eligibility

To qualify for a return or exchange, the product should be in its original condition. It must be unused, unworn, unwashed, unaltered, and returned with its original packaging, tags, and accessories where applicable.

Products that have been worn, washed, stitched, altered, damaged after delivery, or handled in a way that affects their original condition may not be eligible for return or exchange.

Customers should contact our support team before returning any product. Returns sent without prior communication or approval may not be accepted.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly after receiving your order.

To help us review your request, you may be asked to provide:

• Your order number
• Details of the issue
• Clear photographs of the product
• Photographs of the packaging
• A short video where required

Once the issue has been reviewed, our team will provide instructions regarding the next steps.

Non-Returnable Items

Certain products may not be eligible for return or exchange, including customized or made-to-order items, products that have been altered or stitched at the customer's request, and selected promotional or clearance items where stated at the time of purchase.

Exchanges

Where an exchange is approved, replacement is subject to product and size availability. If the requested replacement is unavailable, our customer service team will discuss the available alternatives with you.

Refunds

If a refund is approved, it will be processed after the returned product has been received and inspected.

Approved refunds will generally be issued through the original payment method or another mutually agreed method, depending on the payment method used for the order.

Processing times may vary depending on the payment provider or financial institution.

Shipping Charges

Original delivery charges and return shipping costs may be non-refundable unless the return is required because an incorrect, damaged, or defective product was supplied by Auréva Studio.

Important Note

Slight differences in product color caused by photography, lighting, screen settings, or device displays are generally not considered manufacturing defects. Minor variations in embroidery, prints, fabric texture, and handcrafted details may also naturally occur.

For all return, exchange, and refund requests, please contact Auréva Studio customer service before sending any product back.