After Sales Service
( Effective Date: September 24, 2026 )
At Auréva Studio, our relationship with our customers continues even after an order has been delivered. We are committed to providing reliable after-sales support and ensuring that any genuine concerns regarding your purchase are handled professionally.
Order-Related Assistance
If you have any questions or concerns regarding an order you have received, our customer care team is available to assist you. This may include issues related to receiving an incorrect product, damaged item, missing item, or any other order-related concern.
When contacting us, please provide your order number along with relevant details. For damaged, defective, or incorrect products, we may also request clear photographs or a short video to help our team review the issue.
At Auréva Studio, our relationship with our customers continues even after an order has been delivered. We are committed to providing reliable after-sales support and ensuring that any genuine concerns regarding your purchase are handled professionally.
Product Condition
After-sales assistance is generally available for products that remain in their original condition. Items that have been worn, washed, altered, stitched, damaged through misuse, or handled improperly after delivery may not qualify for return, exchange, or other after-sales support.
Please carefully inspect your order when you receive it and contact us promptly if you notice any issue.
Color & Product Variations
We make every effort to display our products as accurately as possible. However, actual product colors may vary slightly due to photography, lighting conditions, screen settings, and differences between devices. Minor variations in embroidery, prints, embellishments, or fabric appearance may also occur and are not necessarily considered defects.
Customer Support
Our team will review each genuine concern individually and provide the most appropriate solution according to the nature of the issue and our applicable policies.
For assistance, please contact Auréva Studio through the customer service details provided on our website.